Care Management

We're making population health management work. We look at an entire population and design care systems that are specifically targeted at improving the care and health of the individuals involved – particularly those at high-risk and who have chronic disease.

Mount Carmel Health Partners has developed a number of programs and services for our population health program as well to better connect patients to the care they need, including:

  • 24/7 Care Line
  • Behavioral Health Social Workers
  • Care Managers
  • Community-Based Palliative Care Program
  • Diabetes Education
  • ER/Hospital Navigator Program
  • Home Response Team
  • Integrated Pharmacist
  • Workplace Health

We believe our commitment to innovative programs like these will ensure better lifelong health for our patients and the entire central Ohio community.

24/7 Care Line

Patients can speak with a RN over the phone to receive health advice utilizing national triage protocols.

Behavioral Health Social Workers

Our social workers provide assessments and address behavioral health issues found to drive patients’ chronic conditions and decrease ED utilization.

Care Managers

Mount Carmel Health Partners employs a team of registered nurses to help you manage population health – whether that means coordinating care between primary care providers and specialists, helping patients easily transition home after a hospital stay, providing resources and tools to help manage chronic illness or offering assistance managing medications. Our care managers help patients get and stay healthy and ensure every step of care is successful.

Community-Based Palliative Care Program

A team of trained specialists that focus on relieving pain, symptoms and the stress of advanced serious illnesses. They will assist the patient and their family in establishing the goals of their care, completing advance directives, and identifying community resources and spiritual support.

Diabetes Education

The cornerstone of better blood sugar control is educating the patient to better control the disease. Our educators have a proven record for lowering participant’s blood sugar and A1C levels after attending our comprehensive class series.

ER/Hospital Navigator

Connecting Patients to the Care They Need

Many patients in our Emergency Departments (EDs) aren’t sick enough to be admitted as inpatients but aren’t well enough to go home without additional care. That’s why we’re piloting a new resource, the ED/Hospital Navigator program at Mount Carmel West, to help potential observation patients get the care they need in the most appropriate setting and to help patients get home sooner.

ED/Hospital Navigator

A dedicated physician or nurse practitioner (ED Navigator) will be in the ED to support and guide observation patients to the most appropriate level of care. When a patient is identified as a potential observation patient, there will be a coordinated approach among the ED Navigator, ED physician and case manager to partner with the patient and his or her family to create a personalized care plan.

Contact | Questions

Daniel J. Wendorff, MD, President, Mount Carmel Health Partners
This email address is being protected from spambots. You need JavaScript enabled to view it. | 614-546-4262

Home Response Team

A patient can receive care in the comfort of home when appropriate. Home Response is a team of RNs and other care providers that can be quickly dispatched to a patient’s home to both triage and provide high-quality, convenient care.

Home Response Care Intervention Examples:

  • Triage
  • Wound care
  • Breathing treatments
  • IV fluids
  • Falls injury assessment

Contact | Questions

Daniel J. Wendorff, MD, President, Mount Carmel Health Partners
This email address is being protected from spambots. You need JavaScript enabled to view it. | 614-546-4262

Integrated Pharmacist

Dedicated pharmacists at each acute care site to provide bedside patient counselling, perform a discharge and medication adherence review, connect them with additional resources, and answer any medication related questions after they have returned home. The pharmacists collaborate with inpatient & community-based providers to ensure optimal medication treatment plans throughout the continuum of care.

Workplace Health

Mount Carmel Health Partners works with employers to identify and address employee health risks before they result in costly healthcare claims. By partnering with our workplace health team, employees get access to a personal health profile which provides our team with needed information to identify unhealthy lifestyle characteristics, modifiable health risks and design programs focused on educating and improving the health of employees. The portal aggregates employee data into a "health snapshot" that allows employers to compare the health of employees to others in the market, identify specific health risks present in the workforce and trends and improvements over time in the health of the workforce. A wall-mounted Health Information Center alerts employees to pertinent health sisues and provides details regarding available health promotion activities and programs. Our workplace health team will also coordinate on-site screenings, body fat measurements and health education seminars.

Mount Carmel Health Partners also provides a whole array of occupational health services including care for work-related injuries or illness, exams, substance abuse and DOT tests, medical surveillance, fitness testing, immunizations and testing, and even onsite services like nurse and physician coverage, mammograms and drug testing.