Population Health Success Story
After a fall resulting in two broken ribs required a trip to the ED, a patient found herself in pain and with a lot of questions about her condition. As part of our population health services, Mount Carmel was able to connect with her, post-discharge, to review discharge instructions, provide information about her condition and healing process and coordinate follow-up care with the her PCP. The patient explained that had it not been for the post-discharge calls to check in on her, and the feeling that she was being well taken care of by the Population Health care manager, she would have been back to the ED several times due to the amount of pain she was experiencing. Thanks to the services of the population health team, the patient not only had a successful recovery, but was also able to prevent additional ED visits.